Cannot rate Tom and Jaqueline highly enough! After the drama of a burst pipe under the bath, Jaqueline quickly and professionally booked me an appointment super quickly. I received an email confirming the time of the appointment straight away, giving me peace of mind. Tom came out and fixed the problem in under an hour and also identified I had a loose tap which he fixed whilst he was there. Tom is extremely knowledgeable, friendly and professional. I couldn't have asked for a better engineer! All in all, I was more than impressed with the whole experience. They turned a very stressful situation into a very minor inconvenience. I will not hesitate to use Richards for any future plumbing issues I have, and will be recommending them to everyone I know!